RETURNS & EXCHANGES POLICY

RETURNS

We accept returns within 14 days of delivery. Items must be:

  • Unworn, unwashed, and in original condition
  • With all tags and packaging intact
  • Accompanied by proof of purchase

How to Return:

  1. Log in to your account and request a return.
  2. Pack items securely and include the original order slip.
  3. Ship using a tracked method (return shipping is at your cost).

Refunds:

  • Processed within 5-7 business days of receiving your return.
  • Original shipping fees are non-refundable.
  • Refunds are issued to the original payment method.

EXCHANGES

For size or color exchanges:

  1. Return the original item following the standard process.
  2. Place a new order for the desired item.

Note: Exchanges are subject to stock availability.

FAULTY OR DAMAGED ITEMS

If your item arrives defective or damaged:

  1. Contact us within 48 hours of delivery.
  2. Provide photos of the issue.
  3. We’ll arrange a free return and replacement/refund.

NON-RETURNABLE ITEMS

  • Sale or discounted items (unless faulty)
  • Swimwear, lingerie, and bodysuits (for hygiene reasons)
  • Gift cards

INTERNATIONAL RETURNS

  • Customers are responsible for return shipping costs.
  • Refunds exclude original delivery charges.
  • Customs fees are non-refundable.

IMPORTANT NOTES

  • Store credit is available upon request.
  • Keep your return tracking number until the process is complete.
  • Returns may take up to 14 days to process during peak periods.